Frequently Asked Questions

Yes, absolutely! We offer a vehicle sourcing service where we can find specific vehicles based on your requirements. Simply tell us:

• Make and model you're looking for
• Preferred year range
• Maximum mileage
• Budget range
• Any specific features or specifications

We'll search through Japanese auctions and dealer networks to find the perfect vehicle for you. This service is free of charge - you only pay if we find a vehicle you want to purchase.

Our vehicle prices (FOB - Free On Board) typically include:

• Vehicle purchase price
• Auction fees (if applicable)
• Domestic transportation to the port
• Export inspection and documentation
• De-registration in Japan

Not included: Ocean freight charges, marine insurance, import duties and taxes in your country, and local clearance fees. These are quoted separately based on your destination.

While visiting Japan to inspect vehicles in person is welcome, we understand this isn't practical for most customers. We offer several alternatives:

• Detailed photos and videos: We can provide additional photos and video walkarounds upon request.
• Auction sheet translation: We provide translated auction sheets showing the vehicle's condition grade and any noted defects.
• Third-party inspection: We can arrange for an independent inspection service to provide a detailed report (additional fee applies).

We accept the following payment methods:

• Bank Transfer (T/T): International wire transfer to our Japanese bank account (preferred method)
• PayPal: For deposits and smaller transactions
• Western Union: Money transfer service
• MoneyGram: Global money transfer

Bank transfer is our preferred method as it typically has lower fees and faster processing. Please note that all bank charges outside Japan are the buyer's responsibility.

Yes, a deposit is required to secure your vehicle and begin the export process:

• Stock vehicles: $500 - $1,000 USD deposit
• Auction vehicles: $1,000 - $2,000 USD deposit (required before bidding)

The balance must be paid within 5 business days of purchase confirmation. Full payment in advance is also welcome and may qualify for a small discount.

Our prices are already very competitive, but we're always willing to discuss. Factors that may allow for negotiation include:

• Purchasing multiple vehicles
• Being a repeat customer
• Making full payment in advance
• Vehicles that have been in stock for an extended period

Contact us with your best offer and we'll do our best to accommodate you.

Shipping times vary depending on the destination port:

• Southeast Asia: 2-4 weeks
• Middle East / Africa: 4-6 weeks
• Europe: 6-8 weeks
• Americas: 4-8 weeks
• Oceania: 2-4 weeks

These are estimated times from the date of shipping. Additional time is needed for vehicle preparation and booking (typically 2-3 weeks after payment is received).

RoRo (Roll-on/Roll-off):

• Vehicle is driven onto the ship and secured on the deck
• Most economical option for single vehicles
• Available to most major ports worldwide
• Vehicle must be in running condition

Container Shipping:

• Vehicle is loaded into a 20ft or 40ft container
• Better protection during transit
• Recommended for high-value or classic vehicles
• Can include spare parts or additional items in the container
• Ideal for multiple vehicles (2-4 per container)

We strongly recommend marine insurance for all shipments. We can arrange comprehensive marine insurance coverage at competitive rates (typically 1.5-2% of the vehicle value).

The insurance covers damage or total loss during ocean transit. Claims must be filed immediately upon receiving the vehicle at the destination port with photographic evidence.

If you decline insurance, the vehicle ships at your own risk and we cannot be held responsible for any damage during transit.

We ship to most countries worldwide. Some of our popular destinations include:

• Africa: Kenya, Tanzania, Uganda, Zambia, Zimbabwe, Mozambique, South Africa, Nigeria
• Middle East: UAE, Saudi Arabia, Oman, Bahrain, Kuwait
• Asia: Philippines, Thailand, Malaysia, Singapore, Pakistan, Bangladesh, Sri Lanka
• Oceania: Australia, New Zealand, Fiji, Papua New Guinea
• Caribbean & Americas: Jamaica, Trinidad, Guyana, Chile, Peru
• Europe: UK, Ireland, Cyprus, Russia, Georgia

Contact us with your destination port and we'll provide a shipping quote.

You will receive the following documents, which are required for customs clearance and registration:

• Original Export Certificate: Issued by Japanese Customs
• Bill of Lading (B/L): Shipping document showing vehicle details and consignee
• Commercial Invoice: Stating the vehicle value for customs purposes
• De-registration Certificate: Proof the vehicle has been de-registered in Japan
• Inspection Certificate: If required by your country

Documents are typically sent via courier (DHL/FedEx) once the vessel departs Japan.

Yes, we can provide the following inspection certificates based on your country's requirements:

• JAAI (Japan Auto Appraisal Institute): Pre-export inspection
• JEVIC: Japan Export Vehicle Inspection Center
• QISJ: Quality Inspection Services Japan
• Roadworthy Certificates: For specific destinations

Inspection fees vary depending on the certificate type. Please inform us of your country's requirements when placing your order.

Yes, import duties and taxes are payable in your country and are not included in our prices. The amount varies significantly by country and may include:

• Import duty (based on vehicle value or engine size)
• VAT or sales tax
• Environmental levies
• Registration fees

We recommend consulting with a local customs broker or clearing agent in your country to understand the exact costs before purchasing.

Yes! We have access to all major Japanese auto auctions including USS, TAA, HAA, JU, CAA, and many more. Our auction service includes:

• Access to thousands of vehicles weekly
• Translated auction sheets with condition grades
• Professional bidding on your behalf
• Post-auction inspection before purchase confirmation

A refundable deposit is required before we can bid. If we don't win or you decide not to proceed, the deposit is returned minus any applicable fees.

Japanese auction grades provide a standardized way to assess vehicle condition:

• Grade S: Like new condition, minimal mileage
• Grade 6: Excellent condition, very minor wear
• Grade 5: Very good condition, clean vehicle
• Grade 4.5: Good condition, minor scratches or dents
• Grade 4: Average condition, some wear visible
• Grade 3.5: Below average, noticeable wear/damage
• Grade 3: Fair condition, needs some repair
• Grade R/RA: Repaired accident damage

We recommend Grade 4 or higher for most buyers. The interior is graded separately (A, B, C, D) with A being the best.